RETURN & EXCHANGE POLICY

LAST UPDATED: SEPTEMBER 15, 2026

At Kairaz Studio, our outfits are made to order unless specifically stated otherwise. Due to the made-to-order and handcrafted nature of our products, we do not offer returns, exchanges, or refunds for reasons of customer preference, including but not limited to size, fit, color, design, or style.

Slight variations in color, texture, embroidery, embellishment placement, Adda work, finishing, or other handcrafted details may naturally occur. Colors may also appear differently due to photography, lighting, screen display settings, or variations between fabric dye lots. These reasonable variations are not considered manufacturing defects and are not eligible for return, exchange, refund, or store credit.

DEFECTIVE OR INCORRECT ITEMS

An exchange or store credit may only be considered if a customer receives a defective or incorrect item, subject to the following conditions:

The issue must be reported within 48 hours of delivery.
Clear photographs and/or video showing the issue must be provided.
The item must be unused, unworn, unwashed, unaltered, and undamaged.
All original tags and packaging must remain intact.
The item must not have been customized or altered at the customer's request.

Claims should be submitted within the required timeframe by contacting:

Email: kairazstudio@gmail.com
WhatsApp: +92 323 2242086

Kairaz Studio reserves the right to inspect and verify the reported issue before approving an exchange or store credit.

Where a return is approved, the customer will be provided with return instructions. Unless otherwise agreed by Kairaz Studio, the customer is responsible for return shipping costs.

Approved store credit will generally be processed within 8–10 working days after the returned item has been received and inspected.

INTERNATIONAL ORDERS

Orders shipped internationally are final sale and are not eligible for return, exchange, or refund, except where otherwise required by applicable law.

International customers who choose to have their order delivered to an address within Pakistan will be subject to the same return and exchange requirements applicable to domestic deliveries.

Any eligible issue must be reported within 48 hours of delivery with clear photographic and/or video evidence. The item must remain unused, unworn, unwashed, unaltered, and undamaged, with all original tags and packaging intact.

Claims submitted after the 48-hour reporting period will not be eligible for exchange, store credit, refund, or other compensation, except where required by applicable law.

NON-RETURNABLE & NON-EXCHANGEABLE ITEMS

The following categories are final sale and are not eligible for return, exchange, or refund:

Unstitched items
Ready to Ship items
Instant Delivery items
Sale or discounted items
Customized or made-to-measure items
Items altered according to customer-provided measurements or instructions

REFUNDS

Kairaz Studio maintains a no-refund policy. Approved claims are resolved through an eligible exchange or store credit, where applicable.

Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.

CHARGEBACKS & PAYMENT DISPUTES

Customers are encouraged to contact Kairaz Studio directly regarding any order-related concern before initiating a payment dispute or chargeback.

Filing a chargeback does not alter the terms of this Return & Exchange Policy or automatically establish eligibility for a refund. Kairaz Studio reserves the right to provide the relevant payment provider or financial institution with order records, customer communications, delivery confirmation, applicable policies, and other evidence necessary to respond to a payment dispute.